Lost and Found （View the full page）（落とし物をした方・探す方法から受け取る方法まで一連の流れ）　

Visit your local police station or police box and file a Lost Property Report. The form can be found at any police office. However, we cannot accept reports of items that were lost outside Japan.

List of TMPD Police Stations

The form is also available on this website. Simply fill it out in advance and submit it in person to a police office. We can’t accept reports sent by email or other means.

We will contact you if we believe your lost item has been found. For this purpose, please provide a Japanese phone number. As a matter of principle, we do not make international calls.

If you’ve lost a bank card, credit card or mobile phone, contact the card issuer or mobile phone carrier to prevent fraud or other misuse.

First contact your country’s embassy or consular office to check if you need a police certificate to replace your missing passport.

Access the police online database of lost items from the URL below. This service is only available in Japanese. The database can be searched by item type and date. It is updated at regular intervals so please be patient. For more information, contact the nearest police office or the one responsible for the area where your item was lost.

Also contact railway or bus companies, airlines or businesses where you left your item as they may keep lost property for a few days.

Make sure that you go to the correct office with the required documents.
Operating hours are between 8:30 a.m. and 4:30 p.m., Monday through Friday (except for national holidays and December 29 - January 3).

Your bank or credit card issuer or mobile phone carrier will contact you upon notification from the police. Please check with them which police station keeps the item as well as its report number and go to the correct office during its operating hours.

To claim a lost mobile phone, the SIM card number or serial number is also required.

If you are to visit the Lost and Found Center or police station:
・Valid ID (driver’s license, health insurance card, passport or residence card)
・Lost Property Report if you have not filed one to the police
・Notification letter if you have received one
・Reference number to the lost item
If someone else is to pick up your lost item
・Valid ID of the person picking up the item
・Photocopy of your valid ID
・Lost Property Report if you have not filed one to the police
・Letter of Authorization
・Notification letter if you have received one; a picture of the letter is also acceptable.
・Reference number to the lost item

After proper verification, items can be shipped to an address in Japan. You will have to incur the shipping costs. To request shipment of your lost property, please send by mail copies of the following documents to the Lost and Found Center or police station which keeps your item.
・Property Shipping Request
・Photocopy of a valid ID of the recipient
・Photocopy of your valid ID
・Lost Property Report if you have not filed one to the police
・Letter of Authorization (needed only if someone else is to receive the item)
・Notification letter if you have received one